en Frequently asked questions
USER ACCOUNT? FEATURES, REGISTRATION, LOG IN, SHOPPING.
How do I register an account with MARSALA?
The registration form page can be found at: https://marsala.eu/rejestracja
How do I log in to my user account?
Please enter your email and password for your MARSALA account in the login form, which can be found at: https://marsala.eu/logowanie
Where is the password reminder form?
The password reset form resides at the following link: https://marsala.eu/nowe-haslo
Can you shop at MARSALA without logging in?
Yes - all you need to do is enter your details into the form when you go to the basket and accept your order.
The item is out of stock, however, it has the text "Notify me when available". What is this option?
This is a functionality whereby you will receive an email shortly after a product becomes available.
How do I check the status of my order?
We will send information about the progress of your order to your email address. In addition, by logging in to your account you will have access to all information about your current and already completed orders: status, contents, addresses given, etc.
How to check the status of your order?
What are the forms of delivery?
DPD courier company
InPost courier company/parcel machine
Orlen Parcel
What are discount coupons?
In many promotional campaigns we offer discount coupons to our customers. These take the form of codes that need to be entered into the shopping cart, in the appropriately marked field. This will recalculate the amount to be paid taking into account the discount.
Please note that the discounts are not included in the price.
Remember that most discount codes have an expiry period. Once it expires, the discount code is no longer active - it will not result in a specific discount.
Remember that most discount codes have an expiry period.
How do I modify my order?
You can only modify your order until its contents are complete. Once it has been sent to the address indicated, modification is no longer possible. For any modification of your order (change of address, addition of a product to your order, change of payment or delivery method), please contact us as soon as possible - preferably by telephone: +48 533948333
I placed an order in error. How do I cancel it?
You can only cancel your order until its contents are complete. Once it has been sent to the address indicated, cancellation is not possible. To cancel your order, please contact us as soon as possible - preferably by telephone: +48 533948333.
I have a problem with the product I ordered. What now?
Always check your parcel for transport damage before collecting it. If the packaging has visible external damage, we recommend that you refuse the parcel and then contact us on +48 533948333.
VAT OR PARAGON? HOW TO MAKE A PAYMENT? METHODS AND TIMES
Can I receive a VAT invoice for my purchases at MARSALA?
Yes. Please tick the box 'DO YOU NEED AN INVOICE?' and complete the details. This information should be completed at the final stage in the ORDER box.
At what stage of the ordering process do I actually declare the need to pay for and collect the package?
The moment at which the order is placed is when I click the "I buy with payment and collection" button.
The moment at which the order is placed is when I click the "I buy with payment and collection" button.
How will the invoice be delivered to me ?
It will be sent to the email address provided in the order in electronic form.
What are the payment options for your order?
At MARSALA you can order a parcel by cash on delivery or pay for your order via imoje.pl (BLIK, online transfers, cards, PayPo?Twisto ), PayPal or a regular bank transfer.
Does MARSALA offer the option to delay payment for your order?
Yes - we work with PayPo/Twisto/PragmaGo
How much will I pay for postage?
You will know the total cost of delivery of your order when you add products to your basket and select the delivery method and payment method you are interested in - in the summary you will see the exact value to be paid. Depending on the chosen form of payment (prepayment or cash on delivery) and delivery method, the cost of delivery ranges from a few to several zlotys
The total cost of delivery ranges from a few to several zlotys.
PACKING, SHIPPING AND DELIVERY OF ORDERS
Can I collect my order in person?
No, all parcels are sent by courier.
Can I combine two orders?
Please make your purchases thoughtfully. We do not have the ability to combine orders. They will be sent as two separate shipments.
Do foreign orders take place at MARSALA?
Yes, by DPD courier
Where is the current status of your order available?
Information about the acceptance and fulfilment of the order is provided to customers by email.
Which courier companies does MARSALA use?
Our parcels are delivered via DPD, Orlen Paczki and InPost. Foreign orders are sent by DPD.
How long do you usually wait for delivery of ordered products?
The delivery time is between 1-3 working days + delivery by courier. Abroad, no more than 5 working days - however, this depends on the carrier as well as the delivery stages of the parcel.
CLAIMS AND RETURNS - MOST IMPORTANT INFORMATION
How can I complain or return the products I have ordered?
All the necessary information on returns and complaints can be found at the following link: https://marsala.eu/zwroty-i-reklamacje
How long does it usually take for the return money to be credited to the customer's account?
Up to 14 working days from the time the claim or return statement reaches us. Importantly, we must also receive the advertised/returned products within this time.
Who covers the postage costs if an order is returned?
Customer making a return or complaint. Please see the COMPLAINTS AND RETURNS tab for details.
other questions - discounts, NEWSLETTER, contact details
How can I get discounts on purchases at MARSALA?
Follow our website, social media and newsletter. That's where discount coupons for shopping at MARSALA often appear.
Where you can find discount coupons for shopping at MARSALA.
At which stage of the ordering process can I enter the discount coupon?
Code must be entered on the order form in the "Coupons" field.
I would like to keep up to date with news and discounts at MARSALA. How can I do this?
Subscribe to our newsletter. You will find the corresponding form at the bottom of the shop page. We also encourage you to follow MARSALA's social media profiles.
Where are the details that will allow me to contact a MARSALA employee?
Please see the "Contact Us" tab: https://marsala.eu/kontakt .
I have a problem with a product I ordered. What now?
Always check your parcel for transport damage before collecting it. If the packaging has visible external damage, we recommend that you refuse the parcel and then contact us at: 533-948-333. Please also complete a damage report in the presence of the courier.
Your product does not conform to your order or has a dirt/defect?
Report the situation by telephone within 24 hours of receiving the parcel.