Privacy policy

In view of the entry into force and the need to apply Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as "RODO"), the Vendor presents the following information concerning the principles of processing your personal data.

Protection of private information relating to users of the www.marsala.eu website (hereinafter referred to as the "Site") is of the utmost importance to us, and we are committed to ensuring that you are safe when you visit our Site.

Please read this document (hereinafter referred to as the "Privacy Policy") which is designed to explain how we look after your personal data when you visit the Site. Each time you use the Site you are subject to this Privacy Policy and therefore each time you visit the Site you are kindly requested to read it.

This Privacy Policy sets out, inter alia: the rules for contacting Marsala Fashion Spółka z ograniczoną odpowiedzialnością with its registered office in Częstochowa, address: 100 Legionów Street, 42-200 Częstochowa, entered in the National Court Register KRS 0001207427, NIP: 9492280397, REGON: 543344437 (hereinafter referred to as "Seller"). (hereinafter referred to as "Seller"), the principles of collecting, storing and processing of personal data by the Seller, the sources of obtaining personal data, the scope and purpose of personal data processing, the period of time for which personal data are processed and the rights concerning personal data.

Dictionary

The following terms shall be understood to mean:

"Privacy Policy" - shall be understood to mean this document named "Privacy Policy";
"Seller" - shall be understood to mean Marsala Fashion Spółka z ograniczoną odpowiedzialnością with its registered office in Częstochowa, address: 100 Legionów Street, 42-200 Częstochowa, entered in the National Court Register KRS 0001207427, NIP: 9492280397, REGON: 543344437 (hereinafter referred to as "Seller").
"Online Shop" - shall be understood to mean the website available at: www.marsala.eu;
"Customer" - shall be understood as an individual acting on his/her own behalf or on behalf of a legal person or organisational unit without legal personality, but having legal capacity under the Act, and who has used the Online Store by browsing the website available at www.marsala.eu or submitting his/her personal data for the purpose of registering an individual Account with the Online Store or placing an order with the Online Store, or subscribing to the Newsletter;
"Individual Account". - a panel individually assigned to the Customer after registration of data in the system of the Online Shop, marked with an individual name (login) and password provided by the Customer in the Seller's ICT system, allowing the Customer to use additional functionalities of the Online Shop;
"Order Form" - a form by means of which the Customer orders Goods offered by the Seller in the Online Shop and specifies the method of delivery, in which the Customer provides the following data: name, surname, country, delivery address, e-mail address, telephone number;
"Individual Account Registration" - shall be understood as a form used to register the Customer with the Online Store for the purpose of creating an Individual Account via the Online Store, through which the User provides the following data: name, surname, e-mail address, password;
"Logging in to the Individual Account" - shall be understood to mean the form used to log in the Customer to the Individual Account via the Online Shop - after the Customer has previously registered - through which the Customer provides the following data: e-mail address, password;
"Services" - shall mean the following actions of the Seller, undertaken as a result of the provision of personal data by the Customer:
"Newsletter" - means the following actions taken as a result of the provision of personal data by the Customer;
"Newsletter" - means the sending of a Newsletter via e-mail address in the case of the Customer's consent to subscribe to the Newsletter, or the conclusion of a sales contract between the Seller and the Customer, or the maintenance of an Individual Account, or the sending of a feedback message containing detailed information regarding products, an order made by the Customer or technical problems on the website;
"Newsletter" - means a newsletter regarding news and promotions in the Online Store, which the Customer has agreed to subscribe to by providing his/her e-mail address in the "Newsletter" field on the Online Store website, together with the selection of the "Subscribe" option.

§ 1. Preliminary provisions

1.This Online Shop is operated by the Seller.
2. This Privacy Policy shall take effect as of 30.12.2025 and sets out, inter alia. the rules of contacting the Seller, the rules of collecting, storing and processing personal data by the Seller, including the data which may be entered by you through the website of the Online Shop by filling in the Order Form, in the process of Account Registration or by signing up for the Newsletter; the sources of obtaining personal data, the scope and purpose of processing personal data, the period of time for which personal data is processed and the rights of the individual concerning their personal data.
3. This Privacy Policy is not addressed to persons under 16 years of age and we do not knowingly collect personal data of such persons.
4. Within the Online Shop there may be external links (hyperlinks) to websites, plug-ins or applications belonging to other parties. If you click on these links or grant permission to connect, your data (IP address and browser ID) will be transmitted to the administrator of the website in question, who becomes co-controllers of your personal data in this respect (in accordance with the CJEU judgment in Case C-40/17). When you leave the pages of our Online Shop, you are therefore encouraged to read the privacy policy of each site so visited.
5. By accepting this Privacy Policy, the Customer declares that he/she has read its contents, accepts its terms and agrees to abide by them.

§ 2. Cookies

1. The Site uses "Cookies". When the User accesses the Site, a message appears informing about the Site's use of Cookies. The message is visible to the User until the User accepts the message about the Site's use of Cookies. Acceptance is made by the User pressing the field with the appropriate content.
2. Precise information concerning Cookies, indicating what Cookies are and how they are used by the Site is available when the User presses the box with the inscription: "Cookie Policy" appearing at the same time as the message about the Site's use of Cookies and in the "Cookie Policy" tab located on the Site.

§ 3. Personal data

1. Personal data is information about an identified or identifiable natural person. Data anonymised in such a way that data subjects cannot be identified at all or are no longer identifiable are not personal data.
2. The administrator of personal data is Marsala Fashion Spółka z ograniczoną odpowiedzialnością with its registered office in Częstochowa, address: 100 Legionów Street, 42-200 Częstochowa, entered in the National Court Register KRS 0001207427, NIP: 9492280397, REGON: 543344437.
3. Personal data are processed in accordance with the law and taking into account the principles of reliability, transparency and adequacy.
4. Personal data are not collected or processed on the website of the Online Shop in order to be transferred or sold to external entities for marketing purposes. The Seller also does not send out messages on behalf of third parties.
5. We may collect, process, store and transfer different types of your personal data, which we have grouped as follows:
Identity Data, including your first name, last name, gender, username or similar identifier.

Contact Data, including billing address, delivery address, email address, telephone number.

Transaction Data, including transactions and payments made.

Transaction Data.

Technical Data, including your IP address, login details, browser type and version, time zone and location settings, plug-in types and versions, operating system and other technologies used by you on the devices through which you use the Site.

Account data, including your email address and password and order history.

Usage Data, information about how you use the Website and which Services you use.

Usage Data.

Marketing and Communication Data, including your preferences regarding receiving commercial information and communications from us.

6.

6. When you use our Online Shop website, it may automatically collect your Technical Data relating to your devices or online activities and patterns. We collect this Personal Data through Cookies and and other technologies, in accordance with the "Cookies Policy" available on the website of our Online Shop.

6.

§ 4. Purpose and basis for the processing of your personal data

1. If you provide personal data, it will be used in accordance with the purpose for which it was provided. The following is a listing of the purposes/activities of the processing of your personal data according to the categories of such data, assigned to the legal basis for the processing of personal data.

2. The provision of personal data is voluntary, however, the lack of consent to the processing of personal data prevents the Registration of an Individual Account and the processing of orders.
3. Your personal data may be subject to so-called profiling. We may use your Identity, Contact, Technical, Usage and Account Data in order to create a profile of our customers' preferences and thus, based on this, adjust our services and the content they receive from us. In this way, we can decide which of our Services may be suitable for you.
4. Reminder to provide feedback. We work with the Rating Captain tool to measure our customers' satisfaction with the products we offer. After a completed order, we will ask you to complete a survey or provide feedback on our products. In addition, the Rating Captain tool processes data about your activity on our website (sub-pages visited, time spent on a particular page, clicks, use of services/products viewed), information about your terminal device or browser, including its location. We have entered into an appropriate contract for the entrustment of the processing of personal data with Rating Captain. Please note that your data will not be profiled using the Rating Captain tool. You may withdraw your consent to the processing of your data at any time by sending an appropriate message to our contact address: bok@marsala.eu

§ 5. Sharing of your personal data and international transfers

1. For the purposes indicated in the preceding paragraph, we may disclose your personal data to external third parties, such as payment operators, courier companies, accountants, IT companies, providers of services such as hosting, cloudcomputing, social media sites, as well as to the Tax Office and other public authorities in the Republic of Poland.
2. We require all third parties to maintain security measures with respect to your personal data and to process it in accordance with the law. We do not allow our suppliers to use your personal data for their own purposes and we allow them to process it for specific purposes and in accordance with our instructions.
3. As we use third party suppliers, e.g. for ICT support, your personal data may be transferred outside the EEA. In addition, your personal data is transferred outside the EEA if you place an order with delivery to a country that is not a member of the European Economic Area. In such cases, we provide a similar level of protection for this data by providing at least one of the following safeguards:
transferring your personal data to countries recognised by the European Commission as providing adequate protection for personal data,
applying data protection clauses adopted by the European Commission that guarantee the same protection as in the European Union.

§ 6 Data security

1. The Vendor's processing of the Customer's personal data is carried out in compliance with all the rules regarding the security of the processing of personal data, meeting the requirements of the law. We have implemented the necessary security measures to protect your data against accidental loss, unauthorised access or use, alteration or disclosure. We restrict access to your data to employees, agents, service providers and other third parties to whom such access is necessary for our business operations. They will only process your personal data in accordance with the Vendor's instructions and they are bound by a duty of confidentiality.
2. The Vendor has adopted appropriate procedures to deal with any suspected breach. We will notify you and the relevant supervisory authority of a breach when we are legally obliged to do so.

§ 7. Duration of data processing

1. Your personal data will be stored for no longer than the time necessary to fulfil the purpose for which it was collected (e.g. the time necessary to process an order, maintain an Individual Customer Account), unless a longer time is required to fulfil our legal, accounting or reporting obligations and for the time necessary to assert claims under the Civil Code.
2. We process personal data processed for accounting and taxation purposes for 5 years calculated from the end of the calendar year in which the tax obligation arose.

3. Under certain circumstances, you may request that we delete your personal data in accordance with Section 8.
4. Under certain circumstances, we may anonymise your personal data (ensuring that an individual is irreversibly unidentifiable) for research and statistical purposes, in which case we may retain the data indefinitely, without any further obligation to notify you.

§ 8 Customer rights in relation to data protection. Complaint to the supervisory authority

1. The Customer in certain situations has the right to request the Vendor to review, correct, amend, restrict, rectify or delete his/her personal data administered by the Vendor and the right to object to the processing of his/her personal data by the Vendor. For this purpose, please send a message to the following e-mail address: bok.marsala.eu .
2. Please note that we will not always be able to fulfil your request to delete your personal data, namely due to particular legal obligations or the assertion of claims. In such cases, this will be communicated to you after you have made such a request. If you would like more information on the individual rights outlined under this paragraph, please contact us in accordance with the Vendor's contact details.
3. The Customer has the right, at any time, to withdraw consent to the processing of personal data by sending a message to this effect to the email address bok@marsala.eu or by clicking on the deactivation link sent each time in a Newsletter or other marketing message. The withdrawal of consent does not affect the lawfulness of the processing carried out on the basis of consent before its withdrawal. This means that the withdrawal of consent applies to the future and not to the processing that took place in the past, in the period between the granting and withdrawal of consent.
4. The Customer has the right to request the Vendor to send his/her personal data administered by the Vendor to another controller of personal data, provided that the technical and organisational requirements allow the transfer of such personal data.
5. The Vendor shall, without undue delay - and in any case within one month of receipt of the request - provide the Customer who has made one of the requests listed in this paragraph with information about the actions taken in relation to the request, or about a possible extension of the deadline due to the nature of the request or the number of requests, or about the reasons for not taking action, and about the possibility of lodging a complaint to a supervisory authority and availing of legal remedies before a court.
6. The exercise of the rights set out above is free of charge, however, the Seller may charge the Customer a reasonable fee if the request(s) presented are manifestly unfounded, repetitive or excessive. In such cases, we may also refuse to comply with the request presented.
7. In order to comply with individual requests, the Seller may request certain information from the Customer in order to verify the identity of the Customer and to ensure the exercise of individual rights. This constitutes a security measure to ensure that personal data is not disclosed to unauthorised persons.
8. A Customer whose personal data is administered by the Vendor has the right to lodge a complaint with a supervisory authority, in particular in the Member State of:
a. his habitual residence,

b. his place of work, or

c. the place where the alleged infringement was committed,

if he/she believes that the processing of personal data concerning him/her violates the RODO. A complaint may be sent by post to the address of the President of the Office for Personal Data Protection, 2 Stawki Street, 00 - 193 Warsaw, or by e-mail to kancelaria@uodo.gov.pl.

§ 9. Seller's liability and notification of complaint

1.

1. The Seller, acting with due diligence, shall take care of the correct operation of the Site, but shall not be liable for technical limitations in the ability to use the Site resulting from the technical condition of the User's Equipment and resulting from failure of data transmission (Internet connection) used by the User.
2. The Seller requests that any irregularities related to the operation of the Site be reported to the following e-mail address: bok@masala.eu
3. The Seller shall consider the complaints referred to in the preceding paragraph of this section within 7 days from the date of their submission, informing the User of the positive or negative consideration of the complaint, each time stating the reasons for the decision.
4. The User is also entitled to make use of out-of-court complaint handling methods. In the event of a dispute involving a Consumer, an out-of-court solution may also be provided by the ODR online platform, which is available at: http://ec.europa.eu/consumers/odr/.

§ 10. Final provisions, amendment of the Privacy Policy, notifications of changes

1. The Seller reserves the right to amend this Privacy Policy, which amendment shall be effective as of the date of posting the new Privacy Policy on the website of the Online Store. Any material changes to this Policy shall be communicated by the appearance of an appropriate announcement on the website of the Online Shop.
2. The contact details of the Vendor are indicated in point 2 of the Glossary of this Privacy Policy.
3. In all matters related to the processing of your personal data by the Vendor, you are kindly requested to contact us at the following e-mail address: bok@marsala.eu or at the telephone number indicated on the Site in the "Contact" tab.

2.